Contact Us/ Shipping Policy

Contact Us

We always want to make sure you receive the highest level of customer service, so please contact us via EMAIL: or contact MOIR Customer Service team at:
(863) 800-2074, if you ever have any concerns with the status of your order or any order placed, or if you have any questions regarding products we are more than happy to answer any questions you may have.



Due to items being handcrafted, preparation of an order for shipping may vary.
In most circumstances we are able to ship out orders within 2-3 business days.
Once the order has been shipped, you will receive a Shipping Confirmation and Tracking Number so that you can track your order.  It is encouraged if you are able to please download the SHOP APP that way it will also give you the status of ORDER HAS BEEN DELIVERED.  If for some reason, you are unable to add the shop app it will also send a email letting you know the package has been delivered once the carrier delivers and scans to delivered.

We ship out in (2-3 Business days), this does NOT include holidays or weekends...however the time it arrives to your doorstep will depend on the postal carrier services for UPS/Fed-Ex/USPS.
Once the package is scanned by one of the Carrier Services for: USPS/UPS/FED-Ex, we have no control over how long the package will take to arrive. We are not liable or responsible for any delays, re-routes, or failed deliveries of your package. 

Contact Us:

However, we always want to make sure you receive the order that you placed, and customer service is our highest priority  so please contact us via EMAIL: or Contact the office at: (863) 800-2074 if  you ever have any concerns with the status of your order.

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.